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At Old Jewels LLC, our priority is to provide you with an exceptional shopping experience. Whether you have a question about a product, need help with an order, or want more information on our policies, our friendly and knowledge able customer service team is here to assist you.
How Can We Help You?
If you have any questions or concerns, please reach out to us through the following methods:
Email: For inquiries or support, email us at oldjewels2@gmail.com. We aim to respond to all inquiries within 24 hours during business days.
Phone: Call us at :848-309-1568 for immediate assistance. Our team is available during Business Hours 10:00 AM - 4:00PM EST Monday to Friday
Live Chat: We offer live chat support right here on our website. Click the chat bubble in the bottom right corner to speak directly with a customer service representative in real time.
Order Status: You can check the status of your order by logging into your account on our website. If you don’t have an account, feel free to reach out to us, and we’ll provide you with an update on your order.
Tracking Your Shipment: Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment directly through the courier's website.
Canceling or Modifying an Order: If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to make changes, but we'll do our best to accommodate your request.
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your item, we offer a straight forward returns and exchange policy. Return Period: You can return most items within 8 days of receiving your order. Please ensure that the items are unused, in original condition, and in their original packaging. How to Return an Item: To initiate a return, please contact our customer service team at oldjewels2@gmail.com.We will provide you with a return authorization and instructions on how to send back your item. Exchanges: We don't have a way to offer exchanges for a different size as each item is one-of-a-kind and can't be made into a different size.
We offer fast and reliable shipping options for customers
Shipping Rates: Shipping rates are calculated at checkout based on your location and the size of your order.
Processing Time: Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
International Shipping: We do offer international shipping to select countries. For more details on international rates and delivery times, please contact us.
Your privacy is important to us. We take great care to protect your personal information and use it only for order fulfillment and customer service purposes. For more details, please review our Privacy Policy.